FAQ's
Buying a policy
- Where is my VAT invoice/receipt?
- Will Brexit affect my breakdown insurance?
- My vehicle age will change during the life of my policy, am I covered for the full year?
- I've broken down and I do not have have a policy with you, can you help?
- Will this policy take me home if I break down?
- Am I covered for breakdown assistance in the Isle of Man or Channel Islands?
Exclusions
- My vehicle exceeds the weight or size limits on your policy, can I still buy the cover?
- Do you cover vans with the Personal cover?
- Do you cover Camper Vans?
- Are punctures covered?
- Do you cover pets travelling in the vehicle?
- How many passengers can I take?
Manage my Policy
- Do you have any tips regarding the care of my vehicle during the Covid-19 Crisis?
- Does the Covid-19 crisis affect my breakdown policy?
- Can I transfer my policy to another person?
- Do you charge cancellation fees?
- I have an annual European breakdown policy, do I need to notify you of when I am travelling?
- Why have I been charged an Administration Fee?
What's covered?
- What is the maximum European single trip length you can offer?
- What's the maximum amount of days you can cover with the annual European policy?
- What is Vehicle Cover?
- Do you cover private-hire or taxis?
- I live in the Channel Islands, can I get cover?
- If I need to make a claim, is there an excess to pay?