CBC work hard to maintain great prices for our customers. We are constantly reviewing market changes and claim ratios to try and provide the most cost effective cover for our customers as we can.
Just under a year ago we established that we would need to increase the cost of our policies to cover the administration work that our policy holders asked us to perform. We took the decision to hold the cost of our insurance, and introduce administration fees to cover these costs. This meant that customers who didn't need to make changes, weren't paying for those who did.
When purchasing a policy, you will be provided prior to, and just after purchase, a copy of our Terms of Business. This document outlines the costs that are applicable to the cover you have. Before taking payment, you will be asked to confirm that you have read and agreed to our policy wording and terms of business. As a result of this, when our customers contact us to make a change, we're confident that they will already be aware of the administrative costs that might apply when making changes to their policy.